Connect with us!

Policies


SITZMARK CHALET INN POLICIES

Check-In Time: 2:00 p.m. – 9:00 p.m. If arriving after 9:00 p.m. please contact the office to make arrangements: 575-257-4140.

To call or text office (9am-9pm) from your cell, 575-257-4140.
To call or text office after hours (9pm-9am) from your cell, 575-303-0123.

Check-Out Time: 11:00 a.m. $15 Late check-out fee.
Reservations guaranteed only by a valid credit card: 1 night deposit plus taxes charged to credit card when making a reservation. Reservations made within the cancellation period will be charged the total amount of the reservation.

COVID RELATED RESTRICTIONS: As of Friday October 23rd, to comply with The Sitzmark's New Mexico Covid Safe Certification, the following amenities will NOT be available: ice machine, sauna, communal/self-serve coffee & muffins. Additionally, the following services will NOT be provided: daily room housekeeping for multiple night stays (procedures are in place to provide fresh towels etc. and will be explained in more detail at check-in). Finally, guests are required to wear a mask in all public areas of the hotel and group gatherings exceeding 5 people are prohibited.

CANCELLATION/NO-SHOW NON-PEAK SEASON non-spring break, non-special events, non-group, and non-holiday reservations: Please notify us of cancellation or modification of the reservation by 2:00 p.m. 48 hours before arrival for full refund minus a $20 cancellation fee. Balance of reservation is charged at 2:00 p.m. 48 hours prior to reservation date.

CANCELLATION/NO-SHOW PEAK SEASON includes group bookings (3 or more rooms), special events, spring break, and holiday bookings: Please notify us of cancellation or modification of the reservation at least 2 weeks before arrival for full refund minus a $20 cancellation fee. Balance of reservation is charged 2 weeks prior to reservation date.

RESERVATIONS MADE THROUGH BOOKING.COM, EXPEDIA, HOTELS.COM OR ANY OTHER BOOKING AGENCY OTHER THAN SITZMARK CHALET MUST BE CANCELLED DIRECTLY WITH THAT BOOKING AGENCY. SAME CANCELLATION POLICIES APPLY.

$250 charge for smoking (cigarettes, e-cig, vape or any other items) in room.__________

No Pets. __________

Keys: 1 Key__________ 2 Keys__________ $25 fee for lost keys

Make/Model/Color # of Vehicle:____________________________________________________1 parking space per room_______

*Number of Guests_________1 bed, 2 guest maximum/ 2 beds, 4 guests maximum.
*This property is privately owned and management reserves the right to refuse service to anyone and will not be responsible for accidents or injury to guests or loss of money, jewelry or valuables of any kind. For any damages to rooms or property, guest will be charged a minimum of $250 and will be asked to leave the property without a refund. Additionally, for guest rooms left excessively dirty additional cleaning fees will be charged. We are a small Inn and housekeeping is limited to 9:30-11:30 a.m. and is not guaranteed after that time period.

WIFI PASSWORD: since1959 / SITZMARK CHALET QUIET HOURS: 10pm-8am.