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OFFICE HOURS


9 a.m. till 9 p.m...if you are contacting us "after hours" book your room online for convenience!





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ADDRESS

627 Sudderth Drive
Ruidoso, NM 88345

PHONE

575.257.4140

EMAIL

sitzmark@beyondbb.com

SITZMARK CHALET INN POLICIES

Check-In Time: 2:00 p.m. – 9:00 p.m. If arriving after 9:00 p.m. please contact the office to make arrangements: 575-257-4140.

Call or text office (9am-9pm) from your cell, 575-257-4140.
Call office EMERGENCY after hours (9pm-9am) from your cell, 575-303-0123.

Check-Out Time: 11:00 a.m. Sorry, No late check outs.
Reservations guaranteed only by a valid credit card: 1 night deposit plus taxes charged to credit card when making a reservation. Reservations made within the cancellation period will be charged the total amount of the reservation.

CANCELLATION/NO-SHOW NON-PEAK SEASON non-spring break, non-special events, non-group, and non-holiday reservations: Please notify us of cancellation or modification of the reservation by 2:00 p.m. 48 hours before arrival for full refund minus a $20 cancellation fee. Balance of reservation is charged at 2:00 p.m. 48 hours prior to reservation date.

CANCELLATION/NO-SHOW PEAK SEASON includes group bookings (3 or more rooms), special events, spring break, and holiday bookings: Please notify us of cancellation or modification of the reservation at least 7 days (2:00 pm) before arrival for full refund minus a $20 cancellation fee per room. Balance of reservation is charged 7 days prior to reservation date. After that time, no refund will be given for your booking.

RESERVATIONS MADE THROUGH BOOKING.COM, EXPEDIA, HOTELS.COM OR ANY OTHER THIRD PARTY BOOKING AGENCY, NOT MADE DIRECTLY WITH SITZMARK CHALET, MUST BE CANCELLED WITH THAT BOOKING AGENCY AND YOU MUST FOLLOW THE CANCELLATION POLICY YOU CHOSE WHEN BOOKING WITH THAT AGENCY. IF YOU HAVE CHOSEN A NON-REFUNDABLE RESERVATION, THAT IS THE POLICY THAT WILL BE FOLLOWED, NO EXCEPTIONS.

$250 charge for smoking (cigarettes, e-cig, vape or any other items) in room.__________

No Pets. __________

Keys: 1 Key__________ 2 Keys__________ $25 fee for lost keys

Make/Model/Color # of Vehicle:____________________________________________________1 parking space per room_______

*Number of Guests_________1 bed, 2 guest maximum/ 2 beds, 4 guests maximum.
*This property is privately owned and management reserves the right to refuse service to anyone and will not be responsible for accidents or injury to guests or loss of money, jewelry or valuables of any kind. For any damages to rooms or property, guest will be charged a minimum of $250 and will be asked to leave the property without a refund. Additionally, for guest rooms left excessively dirty additional cleaning fees will be charged. We are a small Inn and housekeeping is limited to 9:30-11:30 a.m. and is not guaranteed after that time period.

WIFI PASSWORD: since1959 / SITZMARK CHALET QUIET HOURS: 10pm-8am.
ARRIVAL TIMES
2:00 PM - 9:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
At the time of booking, the first night's rate will be collected. Payment for all gift certificates will also be collected. Applies to: all reservations.


CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 2 and under stay free. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.

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